Client Charter – DEPARTMENT OF INDUSTRIAL DEVELOPMENT AND RESEARCH

Client’s Charter

We are committed to providing customers with friendly and efficient services as follows:-

To process completed applications for State Government Approval (SGA) and Federal Manufacturing License (FML) within four (4) weeks (20 working days);

To provide information related to approved manufacturing projects within three (3) working days;

To organize two (2) investment seminars annually;

To promote Sabah-Made products through five (5) exhibitions annually;

To provide the Sabah Business Situation Index twice annually;

To organise four (4) food technology courses for entrepreneurs annually; and

To process bills for payment within five (5) working days for submission to the State Treasury Department.

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