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Department of Industrial Development & Research

7th & 8th Floor, Block C, Wisma Tun Fuad Stephens
88300 Kota Kinabalu, Sabah, Malaysia
Tel: 6-088-214866, 215035, Fax: 6-088-257814, 216698

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Last Update: 12 Mar 2018

Policy and Client's Charter


Policy / Objective

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Main Policy (Malay)


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Vision, Mission & Objective

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Quality Policy

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Quality Objective

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ICT Security Policy (DKICT) (Malay)

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Client's Charter

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We are committed to providing customers with friendly and efficient services as follows:-

  • To process completed applications for State Government Approval (SGA) and Federal Manufacturing License (FML) within four (4) weeks (20 working days);
  • To provide information related to approved manufacturing projects within three (3) working days;
  • To organize two (2) investment seminars annually;
  • To promote Sabah-Made products through five (5) exhibitions annually;
  • To provide the Sabah Business Situation Index twice annually;
  • To organise four (4) food technology courses for entrepreneurs annually; and
  • To process bills for payment within five (5) working days for submission to the State Treasury Department.

Year 2016   download Performance

Client's Charter Achievement

Year 2016   download Online Services Transaction

Online Services Transaction

If a client is not satisfied with the service and delivery of services received, please send us your feedback and complaints to:

Department of Industrial Development & Research (DIDR)
88300 Kota Kinabalu, Sabah, Malaysia
Tel: +6-088-214866, 215035, Fax: +6-088-257814, 216698

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